Improvement
Update on consumer protection laws: Plan price changes on public plans go live one calendar month later
Price changes on public plans now take effect one calendar month after you create them, in line with consumer protection laws.
- Stage
- Coming soon
- Expected release
- Product
- Monta Hub
- Posted
Below changes ONLY affect Public Plans (those you can publish to the mobile app, so that EV drivers can sign up for in the Monta app).
Private Plans (your B2B plans, and those not published to the app) can have price changes applied to it immediately (as before).
What's new
When you change the price of a public plan, the new price now goes live one calendar month after you create the change. Public plans are the plans consumers can sign up for in the Monta app.
The email about the change goes out on the day you create it.
Why it matters
This keeps price changes on public plans in line with consumer protection laws. Consumer protection laws in the EU and several US states require subscription providers to give consumers advance notice of price increases and a fair chance to cancel before they take effect. A fixed one-month notice gives drivers that time and fits common legal requirements, such as the one-month rule for household energy contracts in Germany and the notice windows in California and New York. You don’t have to track notice periods for each market yourself.
Who it's relevant for
Operators with public plans that consumers sign up for in the Monta app (B2C).
Examples
Payment Cadence is 'Activation day' (paid in advance)
You create a price change on 15 November.
The automatic email to subscribers goes out on 15 November.
The new price applies from 15 December, so each subscriber first pays it on their next renewal date on or after 15 December.
Payment Cadence is 'Beginning of month' (paid in advance)
You create a price change on 15 November.
The automatic email to subscribers goes out on 15 November.
The new price applies from 1 January, so subscribers first pay it on 1 January.
Payment Cadence is 'End of month' (paid in arrears)
You create a price change on 15 November.
The automatic email to subscribers goes out on 15 November.
The new price applies from 1 January, so subscribers first pay it on 31 January.
Updated HelpCenter guide here.