Message your users directly from Hub

What's new

We're working on Messaging in Monta Hub. You will soon be able to send a message to users directly from the user's detail page — the message lands in the user's inbox, with optional delivery via mobile push, SMS, or email.

A new inbox in Hub will show your own messages with an unread badge, search, grouping by time or type, and real-time updates.

Why it matters

Your teams will get one place to reach a user and a record of every message sent — useful after debugging a charge, announcing a hardware swap, or following up on a billing question. Per-channel delivery status will show whether a push, SMS, or email actually arrived, so follow-ups don't depend on guesswork.

Where to find it

Your own inbox

Hub → Messages (your inbox) at the bottom left, and

Composing messages to users

Hub → Users → user detail → Messages tab (compose and per-user message history).

Availability

Available now in the Early Access-release channel.

This first phase covers operator-to-user messaging. In later phases, system events and workflows will be able to trigger messages automatically, and external systems will be able to send messages through the Partner API.

On the app side, we will soon launch a combined Inbox merging notifications and messages, stay tuned!