Driver Support Reports and Alerts in Monta Hub
- Stage
- Live
- Product
- Monta Hub
- Posted
What's New
Driver support reports now surface the full details of every AI and human driver support interaction directly in the report details screen in Monta Hub. Your teams can view the support type (AI or human), the issue category, a quick summary of the driver's problem, the interaction duration, the driver's satisfaction rating, and the full conversation transcript — all without leaving Hub.
To find the Driver Support reports:
- Go to the Dashboards screen.
- Use the Dashboard selector to open the Driver Support dashboard.
- Scroll to the bottom to find the Driver support reports list.
Driver support reports can also be escalated (by the AI support agent or human support agent) and appear as an alert in the Alerts overview in Hub.
Why It Matters
This gives operators immediate context about what drivers reported, how issues were handled, and whether drivers were satisfied — directly in Hub. Additionally, the alerts created from AI agent and human agent escalations surface the most relevant charge point issues directly in the Alerts overview.