Updates on how subscriptions are billed for “Pay as you go” Teams

🆕 What's changing

We're changing how subscription payments work for teams using Pay as you go as their billing method.

Currently, if a team doesn't use Invoicing or Operator Transaction, the subscription payments are deducted from the Team Wallet. This can lead to negative wallet balances and unpaid subscriptions.

Starting from 20.05.2026, a payment card will become mandatory for “Pay as you go” teams with active subscriptions. After this, teams without a payment card are at risk of being frozen.

Note: This change does not apply to teams using Operator Transaction or Invoicing, or that have subscriptions with a monthly price of 0 - and only affect you if you have active subscriptions, which you manage via Customer Relations > Plans & Subscriptions.

🗓️ Important dates:

From 10.03.2026 - Ability to add card to a team

Team owners and admins who have access to team wallet management can add a payment card to the team.

👉🏼 See how to add a credit card via Hub and via mobile app in our HelpCenter.

From 30.04.2026 - Subscription payment via card is possible and required for new subscriptions:

Teams with a payment card are charged for existing and new subscriptions via the card. Teams without a card still pay for subscriptions via the team wallet.

New subscriptions applied to a “Pay as you go” team require a card:

• If the team has a card, the subscriptions activate immediately

• If the team doesn’t have a card, the subscriptions stay paused until a card is added

👉🏼 Learn more here in our HelpCenter.

From 20.05.2026 - Subscription payment via card is mandatory:

Existing subscriptions on “Pay as you go” teams without a card are automatically moved to 'Unpaid' status.

Team owners or admins have 14 days to add a card to the team. After 14 days, the team is frozen. This means:

• Charge points become inactive

• Access to team management is disabled

• Subscriptions are paused

Team owners and admins are notified multiple times during this period via email. Adding a card and resolving payment unfreezes the team.

👉🏼 Learn more here in our HelpCenter.

💳 Recommended actions

To avoid disruptions to your team's subscription services, we strongly encourage you to start preparing now by either:

• Informing your teams to add a payment card via the Hub or via the mobile app

• Switching your team's billing method to Operator Transaction or invoicing

If you have any questions, please reach out to our Customer Support Team - we're happy to help!