Helpdesk is now the place to reach Monta

What's new

Helpdesk in Monta Hub has grown from bug reports and feature requests into a single place for everything you need from Monta. From now on, please raise your requests there rather than through support.monta.com. Tickets in Helpdesk carry the context we need, land with the right team straight away, and show you where things stand without having to chase us.

More types of request. Alongside bug reports and feature requests, you can now send Monta an incident, a question, a commercial request, product feedback with a score, a charging station integration request, a roaming ID registration, a data warehouse access request, MQTT broker credentials and formal questionnaires for tenders. Each type asks only for what that request needs.

Ask from the page you are on. Where Hub used to tell you to contact Monta, you now get a button that opens the right ticket for you: request a plan change under Settings → Plan & capabilities, a new due date on an unpaid invoice, a thaw when an account is frozen, new wallet adjustment limits under Finance → Adjustments, or driver support for an account.

Less back and forth. Each ticket automatically includes technical details such as the page you were on and recent errors, so we rarely need to ask for them. You can paste screenshots straight into a ticket, save a ticket as a draft and finish it later, and reopen a ticket if the issue comes back. Add colleagues, account admins or an outside email address as followers so the right people hear about every update.

A clearer overview. Filter your tickets by any mix of statuses, sort by when they were created, last updated or due, look one up by its reference, and copy a link to share it with your team.

Why it matters

Email threads with support make it hard to see what has been asked, who asked it and what happened next. In Helpdesk your whole organisation shares one history with Monta, every ticket has a visible status, and nothing depends on finding the right inbox.

Who it's relevant for

Every operator team that contacts Monta, from support and operations to finance and sales.