Improvement
Alert monitoring is now on by default in Hub
- Stage
- Live
- Product
- Monta Hub
- Posted
What's new
Alert monitoring is now on by default in Hub for operators on the Early access and Standard release tracks. It groups events from your EVSEs into issues, raises the ones worth acting on as alerts, and shows the affected EVSEs, locations and accounts for each. "Alerts" under "Operations" now opens Alert monitoring, and the previous page is one click away behind "Legacy alerts".
You can set up notification rules under "Notifications" to tell your team when an alert opens, escalates or is resolved, through channels such as the Hub inbox and email.
Why it matters
You see what is wrong across your network in one place. Each alert shows which notifications went out, so your team can tell whether the right people already know.
Who it's relevant for
Operators who run EVSEs in Hub. Operators on the Self-managed track switch it on themselves.
How to use it
- Select "Operations", then "Alerts".
- Select "Notifications", then "New", to create your first notification rule.
To turn Alert monitoring off, select "Admin", then "Release channel", find "Alert monitoring" and switch it off. You need permission to manage the operator. The previous Alerts page then stays under "CPO / Network".